CASE STUDY:
LUCENT UNIVERSITY

THE PROBLEM

To deliver on its educational goals, Lucent required computing infrastructure built on reliable services and high-efficiency data transfer. However, as an online university that had only been established in 2015, Lucent’s IT infrastructure hadn’t yet reached this level of maturity.

The university struggled to enable streaming capabilities across its curriculum—a necessary step for any online institution. These issues compounded in the face of the COVID-19 pandemic, which sparked a global shift toward online education and tripled Lucent’s enrollment.

Lucent’s technical teams knew that outside solutions would be necessary to accommodate these increased computing demands—both as the pandemic unfolded and as the world adjusted to a new normal of remote education and online work.

THE SOLUTION

Help came from the IT experts at Global IP Networks, a seasoned team committed to engineering custom technology solutions for specific types of businesses and organizations. Global IP assigned a dedicated team with deep knowledge of the needs of online universities to work in collaboration with the members of Lucent’s own technical personnel. Working together, they laid out a plan to expand Lucent’s capabilities and prepare it for the future of online learning. They implemented these solutions:

• Additional server integration to add necessary storage space
• New backup servers to ensure business continuity
• Improved network architecture to enable more efficient data transfer
• Adding a primary point of contact to provide simple customer support

These solutions helped revolutionize Lucent’s system, enabling the school to manage its educational goals more efficiently. Specifically, these solutions helped Lucent manage its video resource library and allow seamless streaming access for over 1,748 hours of high-quality video.

Additionally, Lucent’s technical team benefitted from the team at Global IP and their hands-on, relentless approach to solving technical challenges. With a single point of contact for all IT issues, Lucent gained an easy way to address emerging technical issues before they could affect resource availability. Global IP’s team customized all solutions to Lucent’s needs, which helped them establish a reliable online education platform that would support student outcomes in the years to come.

THE RESULTS

Our team at T4S Partners believes Lucent’s story offers several important takeaways for companies that hope to achieve similar results from their own digital transformation. Before proceeding, keep the following issues in mind:

• Does your company have the IT flexibility to respond to emerging industry shifts, such as those imposed by the COVID-19 pandemic?
• Are you equipped to handle spikes in usage and resource availability that may be brought on by these industry changes?
• Can your IT services grow alongside you and provide the necessary in-person support you may need to achieve your business goals?

It takes tenacity and dedication to meet the rigors of digital transformation. Lucent University discovered the advantages of working with a committed team of IT experts for their IT implementations, and your company can do the same. Contact us today to learn how.