How Cloud Services Have Impacted IT Service Management

Graphic depicting cloud services and ITSM

Cloud services have made computing easier, and they’ve changed how IT service management (ITSM) works.

ITSM teams are tasked with managing an organization’s IT setup for optimum customer experience. However, having to operate a cumbersome physical data center can be troublesome. Here, cloud computing has been a game-changer.

3 Ways Cloud Services Have Changed ITSM

‌1. Incident and Problem Management

‌Cloud services have changed the ITSM approach to incident management. 

Now, if there’s an issue with IT infrastructure, a click of a button can salvage the situation, without the need for data center hardware repairs. For example, when servers are down, quick network troubleshooting can get it up and running again. 

And it’s a similar story with problem management. Recurring incidents suggest there’s a problem with your IT infrastructure. Normally, the system would be torn apart to determine the problem. However, cloud services enable ITSM teams to perform diagnosis and repair with just a few clicks.

‌2. Change Management 

‌Cloud services have also changed how an ITSM team can perform change management. Because the cloud connects everyone, it allows for closer collaboration between departments. Therefore. there’s more room for innovation, and innovation inspires change.

Moreover, cloud computing has replaced manual coordination with a simpler configuration process when changing IT systems. For example, all the resources needed to change your system’s user interface are on the cloud, so tweaking external routers and rewiring cables aren’t necessary. Furthermore, an ITSM team can respond to customer demand changes via the cloud.


3. ITSM Expenditure

‌Cloud services have changed how ITSM funds are disbursed. For example, an ITSM that uses a physical data center will spend more on fire and flood disaster prevention. However, cloud computing-based ITSM can just focus on improving data security measures.

Secondly, with cloud services, you use and pay for digital resources on an as-needed basis. For example, if your business requires exactly one terabyte of space right now, then that is the amount of cloud storage you buy. It works “pay-as-you-go,” so there are no redundant resources. 

Data Storage and IT Service Management

5 Ways Service Providers Can Use These Changes to Benefit Their Clients

Service providers with the right cloud solutions can…

  1. Improve your customer-facing web applications: Customer feedback coupled with IoT, big data, or machine learning could be used to improve your services via the cloud. 
  2. Help you serve customers quickly: Customer service teams can quickly communicate with the IT department. For example, if a service goes down, it can be restored instantly.
  3. ‌Help you to easily reach customers worldwide: Your service can be made accessible across the globe in no time.‌
  4. Scale up your customer database instantly to receive more orders, complaints, queries, etc.: You can access as many or as few digital resources as you want in minutes. Moreover, the cloud services that are right for you allow you to personalize your responses regardless of the size of your customer base.
  5. ‌Help customers at any time from anywhere: Cloud computing makes remote work easy. This can be especially useful in these unprecedented times.


What Businesses Should Know the Relationship Between Cloud Services and ITSM 

In the corporate world, enterprise cloud solutions are very commonly used. However, to get the best out of cloud services and ITSM, businesses, especially those that benefit the most from cloud solutions, must know how the two relate.

For example, for businesses that use the BYOD work policy, syncing different device types and operating systems with the cloud is crucial. Moreover, for businesses that have a work-from-home policy, employees’ devices can access confidential cloud data from anywhere. Here, data security is critical, and knowing how cloud services and ITSM relate can help scale up security efforts.

‌The corporate world has become customer-centric because the success of a business depends on it. This necessitates cloud migration. By turning your physical data center into a virtual one, you’re cutting ITSM costs and time losses to improve customer experience. 

Effective cloud computing, however, requires the right tools, the right automation systems, etc. This is where Global IP Networks comes in. We are a leader in ITSM solutions. Our premium managed IT services help our clients optimize their service management. Feel free to consult with us. 

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